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Alternative methods are required for patch installation or diagnostic log file download

patch file upload or diagnostic data file download processes are done via web GUI (tomcat service); but if we have a problem with the GUI access, we could not download the log files requested by support or we could not upload a new patch file to install the appliance.


There should be developed alternative methods to be able to do the steps above like using dedicated SCP user or different web service like apache for file transfer bidirectionally

  • Guest
  • Sep 8 2021
  • Functionality already exists
  • Admin
    RAJESH VENKATASUBBU commented
    14 Dec, 2021 12:29am

    Hello there, we reviewed this request further. We understand the need for this, the supported option to collect must gather diags is using the fileserver UI in the Web UI.

    We do not intend to support an alternative way as scp and other cli/methods could introduce potential holes in the system.

    And for patching log files, there is an alternative way to downloading the files available. And this is with the ability to install from a remote Linux system.

    Thank you for your feedback, please let us know if you have any questions.

    Guardium Product Management Team

  • Admin
    NANCY MISKOWIEC commented
    13 Sep, 2021 07:51pm

    Hello - Thank you for your submission.

    We are looking into this request further and we will get back to you with our findings.

    Regards,

    Product Management Team

    IBM Data Security / Guardium

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