Working w. large US Telco on ServiceNow requirements - the IBM Sales Exec has shared that they are running a current solution that has a certified ServiceNow plug-in (accessible from ServiceNow marketplace)
We are working to try to get a discovery/garage framing to clarify priority/phases, what can be done by services, what customer expects to have on IBM supported roadmap,etc.
Customer desires similar capabilities - these would include:
Dashboards and Reports (similar to what is in Guardium today)
Example workflow for most common remediation/collaboration
Additional business meta data that helps provide context to the technical dataSource with the business (i.e. data owner, appteam using, remediation team - which may be different per group of databases)
Easily handle exceptions from ServiceNow to update Guardium for future scans (i.e. do not report failure if excpetion w.in date from ServiceNow)
Visibility into a large group of databases of what scans failed (due to network or server being offline) and have it automatically be rescheduled) - possibly from ServiceNow
Visibility into tests that have Passed/Failed/NotApp,etc. in ServiceNow (with potential click-open ticket from report that is in serviceNow report that opens problem/incident)
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